Warranty & Returns Policy | Respawn.sg

Respawn.sg · Policy

Warranty, Returns
& Exchange Policy

We test every item before it leaves our hands. Here’s what we cover if something goes wrong after.

Tested before collection

Every item is fully tested and verified working before you collect it. We check display output, stability under load, thermals, and physical condition at the point of sale. You are welcome to inspect and test the item yourself before completing the transaction. Once collection is confirmed, the item is considered received in working condition.

This means we do not accept Dead on Arrival (DOA) claims after collection, because items are confirmed working at the point of handover. However, if a fault develops during the warranty period through normal use, we’ve got you covered.

Warranty periods by grade

Warranty coverage is tied to the grade assigned at the time of sale. The grade and warranty period are stated on your receipt.

Grade S

2 Months

Premium condition. Full warranty coverage.

Grade A

1 Month

Good condition. Full warranty coverage.

Grade B

2 Weeks

Minor issues disclosed. Limited coverage.

Ungraded

No Warranty

Sold as-is. All faults disclosed at sale.

Warranty is calculated from the date of purchase as stated on your receipt. The exact warranty period for your item is confirmed in-store at the time of purchase.

What warranty covers

Our warranty covers faults that develop through normal use during the warranty period. This includes:

✓

Component failure

GPU stops outputting display, RAM fails stability tests, or other core component failures not caused by physical damage or misuse.

✓

Thermal issues

Overheating or thermal shutdowns under normal operating conditions that were not present at the time of sale.

✓

Stability faults

Artifacting, VRAM errors, or system instability that develops during the warranty period under normal use conditions.

What voids the warranty

The following will void your warranty coverage. We assess each claim individually and will inform you if your item falls into any of these categories.

Physical damage

Bent pins, cracked PCB, broken connectors, damaged cooler, or any impact damage not present at the time of sale.

Liquid damage

Any exposure to liquids, moisture, or corrosion that was not present at the time of sale.

Wrong installation

Damage caused by incorrect installation — wrong slot, incorrect voltage, incompatible components, or improper mounting.

Unauthorised modification

BIOS flashing, overclocking beyond safe limits, removal of warranty seals, or any tampering with internal components.

Misuse or neglect

Damage caused by improper use, inadequate cooling, blocked airflow, or use outside of normal operating conditions.

Third party repair

Any repair or modification carried out by a third party without prior written approval from Respawn.sg.

How to make a warranty claim

WhatsApp us first

Message us on WhatsApp describing the issue. Include your receipt or order reference and a description of the fault. We will advise on whether the issue is likely covered before you make the trip.

Bring the item in

Bring the item to our store along with your original receipt. The item must be in the same condition as purchased — do not attempt to repair it yourself before bringing it in.

We assess it

We will test and assess the item in-store. Assessment typically takes 20–30 minutes. We will confirm whether the fault is covered under warranty and advise on the next steps.

Repair or exchange

If the fault is covered, we will repair the item where possible. If the item cannot be repaired, we will offer an exchange for an item of equal or similar value and grade. No cash refunds are offered.

Returns & exchange

We do not offer cash refunds. All sales are final. However, if a fault is confirmed as covered under warranty, we will offer a repair or exchange as described above.

Items sold as Ungraded are sold as-is with all known faults disclosed at the time of sale. No warranty or exchange is offered for Ungraded items unless a fault was misrepresented at the point of sale.

We do not accept returns for change of mind, incompatibility with your existing system, or performance not meeting personal expectations. We strongly recommend confirming compatibility before purchase — our staff are happy to advise.

Keep your receipt

Your receipt is required for all warranty claims and serves as proof of purchase, grade, and warranty period. We are unable to process claims without a valid receipt. A digital copy is acceptable — please keep the WhatsApp message or photo of your receipt safe.

Have a question about your item?

WhatsApp us before making the trip — we’ll let you know if your issue is likely covered and save you the journey if it isn’t.

WhatsApp us

Last updated: April 2026 · Respawn.sg Singapore

Warranty, Returns& Exchange Policy